Refund Policy

1. Our Commitment

At Statrixo, we stand behind the quality of our service. We want you to be completely satisfied with your purchase. If you're not happy with our service, we offer a straightforward refund policy.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied with Statrixo for any reason, you can request a full refund within 7 days of your initial purchase.

To qualify for the 7-day money-back guarantee:

• You must be a first-time subscriber
• The refund request must be made within 7 days of the initial payment
• You must contact our support team with your refund request
• This applies to monthly and annual subscriptions

3. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@statrixo.com with the subject line "Refund Request"
2. Include your account email address and subscription details
3. Briefly explain the reason for your refund request (optional but helps us improve)
4. Our team will process your request within 2-3 business days
5. Refunds are issued to the original payment method within 5-10 business days

4. Subscription Renewals

Subscription renewals are not eligible for refunds. The 7-day money-back guarantee only applies to the initial purchase. If you wish to avoid being charged for a renewal:

• Cancel your subscription before the renewal date from your account dashboard
• You will retain access to your subscription until the end of your current billing period
• No refunds will be issued for partial months

5. Upgrade and Downgrade Policy

Upgrades: If you upgrade your plan mid-billing cycle, you will be charged a prorated amount for the remainder of the billing period. The new plan takes effect immediately.

Downgrades: If you downgrade your plan, the change will take effect at the start of your next billing cycle. No refunds are issued for the difference between plans.

6. Exceptional Circumstances

In certain exceptional circumstances, we may consider refund requests outside the 7-day window:

• Technical issues that prevented you from using the service
• Billing errors or duplicate charges
• Service outages that significantly impacted your usage
• Other extenuating circumstances at our discretion

These requests will be evaluated on a case-by-case basis. Please contact our support team with detailed information about your situation.

7. Non-Refundable Scenarios

The following scenarios are not eligible for refunds:

• Subscription renewals after the initial 7-day period
• Change of mind after the 7-day money-back guarantee period
• Failure to cancel before renewal date
• Unused page credits or features within your subscription
• Account termination due to violation of Terms of Service
• Processing fees or third-party charges

8. Cancellation Policy

You can cancel your subscription at any time from your account dashboard. When you cancel:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for subsequent billing periods
• You can continue to use the service until your subscription expires
• Your data will be retained according to our data retention policy

9. Processing Time

Once your refund request is approved:

• We will initiate the refund within 2-3 business days
• The refund will be credited to your original payment method
• It may take 5-10 business days for the refund to appear in your account, depending on your bank or card issuer
• You will receive a confirmation email once the refund has been processed

10. Fair Use Policy

Our refund policy is designed to be fair to all customers. We reserve the right to refuse refunds to customers who abuse the refund policy, including but not limited to repeatedly subscribing and requesting refunds.

11. Questions and Support

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:

12. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the service after any changes constitutes acceptance of the new refund policy.